Business culture: Reflected by daily conversation

There are a few commonly-used phrases in business conversation that raise the hair on my neck. Here are three of my favorites, along with one (‘innovation’) that we hear bandied about in the tech press on what seems like an hourly basis. Industry Norms Best Practices Human Capital Innovation They sound like such good things, […]

Do you manage perception or reality?

This “Sorry” image is what you see on YouTube when you’re prevented from viewing a video because the uploader decided not to make their content available in your country. In this case, the video was a seven minute news clip from 1970. NINETEEN SEVENTY. I understand how allowing a viewer in another country to see […]

Are you using your white hair too?

photo credit: Alex E. Proimos In the days before 9/11, our local airport (Glacier International aka FCA) had a mix of mostly Boeing 737/727, prop and regional jet traffic. Since 9/11, most of our traffic other than flights to Minneapolis are regional jets or props. When I fly Delta to Salt Lake, for example, I’m […]

Smart companies and the post-crisis consumer

What if you did the right things and the smart things years before most of your competitors did? Wouldn’t that make life easier? John Gerzema talks at TEDxKC about the post-crisis consumer (16m 34s), but there are some interesting business nuggets in here as well. Smart companies, smart consumers Gerzema talks about a lot of […]

Earn trust or destroy it? Your choice

photo credit: aturkus Millions of people depend on Gmail. Sometimes it goes down unexpectedly. Not long ago, people all over the world were “freaking out” and saying the F word (“Fail”) because Gmail was down. In addition to numerous posts via Twitter and other social media, here’s how Google communicated a problem when they had […]

Looking up at an ugly linebacker

Competition. It isn’t good or bad, it just is. You either are or you aren’t competitive. Thankfully, it’s something you might even be able to learn, at least somewhat. On the other hand, it’s hard to teach the desire to drive the QB into the dirt and then stand over him. You just gotta. Anyhow, […]

Is it the recession or is it you?

photo credit: TheGiantVermin Normally I don’t do two guest posts in the same weekend from the same person, but Lisa Barone’s “It’s not the recession, you just suck” resonates with a number of things I’ve been passing along to you over the last few months. As such, I thought I’d let someone else in the […]

Wonder if the coffin hinges squeaked?

photo credit: mhoey Wednesday, MSNBC reported that John Barry, the former CEO of WD-40 company had recently passed on. Normally, I don’t spend a lot of time reading obits, but something made me consume this one. Perhaps it is because WD-40’s branding penetrated our culture so well. Just one indication: when my not so mechanically […]

Starbucks strikes back against “theft”

photo credit: paintMonkey http://www.theswom.org/profiles/blogs/starbucks-is-ready-to-tell It’s a nicely done video with just a small rough spot here and there. I like how Howard thanks his staff. It’s certainly a good example of communicating your company’s values in ways other than organically. It’s not theft when you give it away Most interesting is the claim that that […]