The magic triangle of small business

Take a look at any reality show business turnaround and the story is always the same:¬†Quality, customer service, management. It’s the magic triangle of small business, much less the formulaic basis of most business turnaround reality shows. What’s a bit stunning is that people actually wait around for the reality show hero and their crew […]

Does your business reality match theirs?

If you happen to pay attention to any of the business turnaround reality shows on TV (I see them on rare occasions), you’ll know that the pattern is the same for most of them – regardless of the type of business. Typically, there are some quality and cleanliness problems, a management issue or two (or […]