Shane 0, Comcast 0. No one wins when you offer loser customer service

photo credit: Amir K. Shane over at AskShane.org mentioned to me a while back about an interaction he had with Comcast. Yes, I’ve seen the litany of “Comcast sucks” threads, and I’m aware that they have a support team on Twitter. First, mosey over to AskShane and read about his experience with Comcast. Then come […]

Comcast: Choosing the wrong way

Comcast appears to feel that it’s a problem that their customers actually use their service. OK, that’s a little vague. More accurately, they have a problem with that small percentage who use their service *a lot* despite doing so within their (current) terms. Their new solution to this “problem” is to cut off that customer […]