What would they do to put you out of business?

When I asked “What would they do to put you out of business?“, you probably wondered who “they” are. “They” might be someone whose expertise in another market tells them yours is ripe for the taking. “They” might be a competitor you already have, or someone new to the market who doesn’t know any better. […]

Shadow Everything

Warning: I’m about to discuss some technology things (yes, again), with good reason: Information Technology (IT) is a leading indicator with parallels in every business niche, including yours. This isn’t about IT. It’s about everything. Control Historically, a company’s staff has had a love / hate relationship with IT. IT’s all powerful control was easy in the mainframe […]

Winning against the chain store

Yesterday, I sat down in a store that’s part of a Montana-based coffee shop chain. I wanted a quick cup and I had about an hour to write before a young man’s Eagle Board that was down the street, so this location was a perfect fit. I drove past Starbucks to reach this place. I try […]

What are your compelling reasons?

This past week, I’ve had several conversations revolving around why people don’t buy, why people stop buying, how we can get them to use what they bought and how we can get them to switch to our product instead of a competitor’s. These conversations all have the same foundation: Giving people a compelling reason to […]

Standing out is the real work #sponsored

Note: I am blogging on behalf of Visa Business and received compensation for my time from Visa for sharing my views in this post, but the views expressed here are solely mine, not Visa’s. See full disclosure at the bottom of this post.   How do customers and prospects look at you vs. others in […]

Are you going out of business…intentionally?

Last week, I wrote about the most expensive minute of your life. This slideshow should provoke a similar discussion. How does it make you feel about what you’re doing now?

Do you know what you’re missing?

photo credit: Ed Siasoco (aka SC Fiasco) On NPR not long ago, the Postmaster General spoke about the US Postal Service’s financial situation. At the close of the interview, the Postmaster made a point of saying that he doesn’t pay any bills online, noting that it wouldn’t be right for him to do so. I suspect he […]

All else is seldom equal

photo credit: Luz Adriana Villa A. A question came in earlier this month… “How do I compete with businesses that can offer similar products/services at a lower cost?” The question is “Why are you depending on price to close your sales?” It’s important to examine because *so many* people focus on it. In a weak […]

The Right Kind of Work

photo credit: m.a.x   Productivity is pretty important, but it had better apply to the right sort of work. Even if your employees are incredibly efficient at whatever they do, if their work no longer brings substantial value to the table, your business could evaporate. The failure to automate the work that can and should […]

Borders and homemade apple pie

photo credit: See-ming Lee æ?æ?æ?? SML Recently, Borders book stores reported that they were closing their remaining 399 stores, including our local store here in Kalispell, Montana. The store has about three months, enough time to liquidate their existing stock. Survival of the fittest demands that some prosper, some get by and some die. Borders was […]