Verizon’s pleasant surprise

photo credit: Sister72 Thursday was the first day of retail, walk-in Verizon iPhone sales in the U.S. Normally a visit to our VZW store is guaranteed to consume 60-90 min, even here in rural Montana. They’re usually busy, so you sign in on a screen and they call your name in the order you arrive. […]

Coffee: The new “Do you want fries with that?”

photo credit: Jsome1 Anyone who has studied business or marketing for any period of time has looked at the impact that one sentence has had on McDonald’s. It gets used in sales training every single day because almost everyone is familiar with that upsell. In some cases, it has become a punch line. The increment […]

Bad business is just dumb, even in the “worst of times”

photo credit: TheTruthAbout… There’s a REASON why Best Buy is staying open and Circuit City is not. And it has nothing to do with the economy. Today’s guest post from CNET’s Don Reisinger says it as plain as day. Just plain dumb.