Whether you make software, grills, or campers – your development, packaging, and deployment staff will learn important lessons simply by watching a few customers unpack, assemble, & deploy your product or service.
Saturday was a bit of a football day. I attended my first Griz game, watched my Razorbacks disintegrate in the fourth quarter (yes, again) and stayed up late watching a fascinating, action-filled Utah / Cal game. It was a day full of watching highly skilled athletes do little things that have a substantial impact on […]
[blackbirdpie url=”http://twitter.com/elijahmanor/statuses/51678877961043968″] I had an experience at our Scout meeting this past week that reminded me once again that the smallest things can really change someone’s experience or perception of your business. A young Scout took me aside near the end of our meeting and asked me to tell one of our older boys not […]
photo credit: x-ray delta one Jeffrey Gitomer* sums up a lot of understanding of people, sales, psychology and more when he says “People don’t like to be sold but they love to buy.” Do you make it easy for them to buy? Really? Let’s talk about it. Beyond impulse Are the things you sell displayed […]
photo credit: joiseyshowaa Last weekend, we took a trip to Oregon to get our youngest son registered for fall classes at Pacific U. During the lonnnng drive (it’s about 10 hours each way) from Montana past Portland, a few things about processes brought me back to our talk about QuickBooks and my own process improvement […]