Selling the unsellable

photo credit: striatic Adelaide, a Charlotte ticket agent with Delta Airlines, had undoubtedly heard similar passenger comments hundreds if not thousands of times. “$15 a bag and $40 for two? What’s with that?” She handled it well, including laughing at the ( joking) speculation by other passengers that all the luggage fees go to her […]

Does your small business send personal emails?

Back in January, Denny Hatch was discussing some emails he received: some personalized, some not. photo credit: batega Would you rather receive this (his example): Date: 14 Jan 2008 03:58:31- 0800 From: â??Ticketmasterâ? To: xxxxx Subject: Event Reminder: Young Frankenstein Ticketmaster Event Reminder Hello Denison Hatch. Your event is happening soon! Young Frankenstein. When: Friday, […]