Culture defines who has your team’s back

How tight is your staff? What’s the culture of the team? Do they trust one another? Do they trust you? Do your employees know you have their back? Do they know their peers have their back? Can everyone on your team depend on the processes, systems and people involved in your business? If you said […]

Making employees feel safe

Gary Vaynerchuk make a safety comment in a video I was watching the other day that struck me to the core. It made perfect sense but I hadn’t really thought about it from quite the angle he came from. While I’ve always tried to listen more than I speak (thanks Dad) as well as “praise […]

Beware national distraction season

National distraction season is upon us. Are you ready? No, I’m not talking about bowhunting season. Work is a distraction from bow season, not the other way around, right? Seriously though – I’m referring to election / political season and the drama it brings to the workplace. Last time, we discussed in general terms some […]

Extinguishing employee drama

One of the more potentially costly things you can encounter as a manager is employee drama. While it’s generally unavoidable, it’s critical to the long term success of your career as a manager, or as an owner, to create a culture of drama non-proliferation at your business. Eliminating it completely will be extremely difficult. Instead, […]

Business rules of the road

While they vary from person to person, our values are the central driving force in our everyday lives. These values form the context of daily decision making that drives our behavior. Quite often, these set-in-stone rules are accompanied by a set of guidelines that we adhere to, but occasionally allow ourselves to bend now and then. […]

Business culture: Reflected by daily conversation

There are a few commonly-used phrases in business conversation that raise the hair on my neck. Here are three of my favorites, along with one (‘innovation’) that we hear bandied about in the tech press on what seems like an hourly basis. Industry Norms Best Practices Human Capital Innovation They sound like such good things, […]

Not on my watch!

Most everyone I’ve talked to who really cares about their work has that one thing that brings meaning, context and (as my kids used to say) “give-a-care” to the work they do. You might have heard it described as “Not on my watch”, a reference to pulling watch duty on naval ships. The best way I’ve […]

Start the right things

photo credit: Marco Alioli aka Marcus 😀 A while back, a friend sent me a link to an old blog post called “30 things to stop doing to yourself“. It struck me that while the list was intended for application in your personal life, the list could also be applied to your business – with […]

Are you a drama queen?

photo credit: -Jeffrey- Dan Kennedy is known to say something to the effect of “If I wake up at 2 am thinking about you or your business, you’re in trouble.” I can relate. For me, the “are you worth it?” measuring stick is often drama-related. Drama happens. It’s part of life. On the other hand, […]

The most important little thing we do

When you’re on the road, little things matter. In fact, they matter all the time. Every. Single. Day. That extra comment or tip from the lady at check-in. The friendly suggestion from the dude who drives the shuttle. A restaurant recommendation from the parking/cab attendant that turns out to be amazing and a good bargain […]