What your customers don’t know

One of the more dangerous things that can get stuck a writer’s head is the feeling (assumption) that everyone knows or has already read about what you’d like to write about. This usually happens because the writer is so familiar with the material, concept or admonition that they simply assume that everyone knows about it, […]

What Jack said.

photo credit: Steve Snodgrass Recently, I’ve been having an ongoing discussion with a business owner who is finding cracks in their business. A lot of what we’ve been talking about is foundational. Not because the business owner isn’t smart, but because it makes no sense to talk about the complexities of a bottom of the […]

Fundamental excuses for Memphis and your business

photo credit: *sean Runner up Memphis Tigers lost last night’s NCAA men’s basketball championship game to Kansas, 75-68 in overtime. Because of a single free throw. All season long, Memphis head coach John Calipari has been making excuses about his team’s poor free throw shooting. All season long, Calipari appeared to discount, if not blow […]