Your systems should focus on your clients

Do your systems serve your internal customers or all of┬áthem? By internal customers, I mean your accounting department, the staff on the shipping dock, customer service representatives, sales people and so on. Systems that serve your internal customers do things such as accept, validate and record orders, track commissions, automate shipment notifications, manage inventory and […]

Becoming the Easy Button

Easy – like going downhill.   photo credit: Mikelo Ever made life difficult for internal customers? Oh, I don’t mean intentionally. Really I don’t. Last week, I was talking to a friend who works for a large multi-national corporation. The conversation reminded me about corporate culture, something I’ve mostly missed out on since my Electronic […]