Without customers, there ain’t no business, Joe.

Since January 2005, I’ve been spent a lot of time explaining how Business is Personal. When I started this journey way back then, I named the blog “Pancake Bunny“. I called it that as a result of a customer service interaction where a company’s CEO told a customer that their message made no sense and […]

What success looks like

photo credit: pshutterbug What does it look like to YOU, that is? To get where you are going most efficiently, with the least amount of distractions and dead end side trips, a detailed plan is essential. But it isn’t just about the plan. You have to be able to see the destination in your mind. […]

The one thing that can transform your business?

photo credit: h.koppdelaney Over the weekend, I asked the folks on Twitter “What are you doing some of the time that would transform your business if you did it all of the time?” A few of the responses… From@MilesTorres: Great question Mark. It would be more one on one conversations. SO effective and “social”. I […]

Do your numbers really matter?

photo credit: liber Happens every day. I see small (and not so small) businesses waste one of their most valuable assets: Their existing customers. Let’s say you have 1000 customers and you average $1000 per sale per year for each of those customers. That’s a total of $1,000,000 per year. Let’s assume your costs are […]

Does your job suck? Is it boring? Is it creating value?

photo credit: riot jane First, I’ll ask from an employee perspective. If you’re the employee, I hope your answers are No, No and Yes, respectively. If they aren’t, exactly how long do you have before someone figures out that your job can go away? What can you do about it before someone does something about […]

Let young uns just step up and solve it

photo credit: TheTruthAbout… Today’s guest post is from Father Jay Toborowsky way over in New Jersey (yo, that’s pronounced Joisey), who tells us a story about a young lady seeing a problem, stepping up and just getting it solved, vs. pushing it up the food chain and possibly creating a micromanagement or bureaucracy driven environment […]

The Cure for “The Culture of Cant”

[audio:http://www.rescuemarketing.com/podcast/pollyannaprinciples.mp3] It’s not unusual for small business owners to be involved in community organizations, so in that spirit I have something a little different from our every day discussion here – yet still completely applicable to your business – no matter what that business does. Rather than Friday’s normal Hotseat Radio show, today I had […]

Bad business is just dumb, even in the “worst of times”

photo credit: TheTruthAbout… There’s a REASON why Best Buy is staying open and Circuit City is not. And it has nothing to do with the economy. Today’s guest post from CNET’s Don Reisinger says it as plain as day. Just plain dumb.

Eighty percent of success is NOT just showing up

Years back, Woody Allen supposedly said “80% of success in life is just showing up”.  I wonder how many people truly understood what he meant. I suspect there are some who assume that simply by falling out of bed in the morning, they are 80% of the way to success. I don’t think that’s what Woody […]

Why Gary Vaynerchuk watches and listens. What about you?

Today’s guest post comes from WineLibraryTV’s Gary Vaynerchuk, the gregarious crown prince of online wine merchants. Today, Gary talks about what he does with feedback – of all kinds – both the kind he agrees with, and the kind he doesn’t – and why both have their place. How do you handle public criticism like […]