Making employees feel safe

Gary Vaynerchuk make a safety comment in a video I was watching the other day that struck me to the core. It made perfect sense but I hadn’t really thought about it from quite the angle he came from. While I’ve always tried to listen more than I speak (thanks Dad) as well as “praise […]

What’s holding you back?

I suspect you’ve heard of the Pareto principle, also known as the 80/20 rule. In its simplest form, it states that 80% of the results come from 20% of the efforts made. Further studies on the principle have shown that it often extends to far more than efforts made, and frequently describes the results produced by a […]

Do you value your clientele?

Business demonstrate what they value through their behavior. Some businesses value what they do, those they work with and most of all, those they serve. They work hard for every lead. Every client. Every order. Every payment. They work to improve their craft every day. They learn from the best of their peers, while extracting and […]

Constraint and risk avoidance

How do you manage constraints and risks? The two significantly impact your company’s ability to stay alive, much less grow. Constraints appear in many different forms: people, equipment, capital, cash flow and mental bandwidth are just a few. “Being constrained by hardware actually makes it impossible to do the things that you want to do as […]

Ask great questions

I’m always looking for better questions to ask. Good questions educate me about a situation or a mindset someone is in and help me understand where they’re coming from. Great questions can open the mind of the person you ask the question of. They tend to create discussions that create slight momentum shifts toward changes previously […]

Leaders honor their words

Recently, someone in a position of trust and honor was found to have published someone else’s work without attribution. The situation was made worse by their affiliation with an organization whose reputation for trust and honor is sacrosanct. Plagiarism and/or unattributed quotes happen. Sometimes intentionally, sometimes not. Sometimes there are extenuating circumstances, sometimes not. Sometimes, […]

I despise the term human capital

I despise the term human capital and its partner in crime, people assets. That aside, if you don’t take care of your staff, they are far less likely to be able to take care of your clientele and thus, your business, in a way that you would prefer and expect. Like anything that you’d like […]

Business rules of the road

While they vary from person to person, our values are the central driving force in our everyday lives. These values form the context of daily decision making that drives our behavior. Quite often, these set-in-stone rules are accompanied by a set of guidelines that we adhere to, but occasionally allow ourselves to bend now and then. […]

Business culture: Reflected by daily conversation

There are a few commonly-used phrases in business conversation that raise the hair on my neck. Here are three of my favorites, along with one (‘innovation’) that we hear bandied about in the tech press on what seems like an hourly basis. Industry Norms Best Practices Human Capital Innovation They sound like such good things, […]

Creating client loyalty = dependability

What’s the easiest way of creating client loyalty? The “easiest” way will differ by business. The key is to keep using it once you determine what’s easiest for yours. I can’t promise that one way is easier than others but one of the ways I’ve found is to be the business your clients depend on […]