Business rules of the road

While they vary from person to person, our values are the central driving force in our everyday lives. These values form the context of daily decision making that drives our behavior. Quite often, these set-in-stone rules are accompanied by a set of guidelines that we adhere to, but occasionally allow ourselves to bend now and then. […]

Business culture: Reflected by daily conversation

There are a few commonly-used phrases in business conversation that raise the hair on my neck. Here are three of my favorites, along with one (‘innovation’) that we hear bandied about in the tech press on what seems like an hourly basis. Industry Norms Best Practices Human Capital Innovation They sound like such good things, […]

Creating client loyalty = dependability

What’s the easiest way of creating client loyalty? The “easiest” way will differ by business. The key is to keep using it once you determine what’s easiest for yours. I can’t promise that one way is easier than others but one of the ways I’ve found is to be the business your clients depend on […]

Start the right things

photo credit: Marco Alioli aka Marcus 😀 A while back, a friend sent me a link to an old blog post called “30 things to stop doing to yourself“. It struck me that while the list was intended for application in your personal life, the list could also be applied to your business – with […]

Do you manage perception or reality?

This “Sorry” image is what you see on YouTube when you’re prevented from viewing a video because the uploader decided not to make their content available in your country. In this case, the video was a seven minute news clip from 1970. NINETEEN SEVENTY. I understand how allowing a viewer in another country to see […]

Loose lips raise communities

It’s Saturday morning, so the ritual of before-anyone-else-rises reading, writing and coffee is, as no one ever really says to anyone else, “on like Donkey Kong”. After closing out a couple of chapters and heading to the laptop to write, I happen to see a piece in the news about a local who is heading […]

A handshake and a thank you

photo credit: Abhisek Sarda Last week I was talking with a friend who was celebrating, or at the very least – remembering, the fact that a certain day this week marked the 10th year on the job at his employer’s business. 10 years. How many people do you know that have had the same job […]

What would happen if yours was perfect?

photo credit: ruurmo If your software business was â??perfectâ?, what would it look like? What do I mean? Here are a few ideas to get you startedâ?¦ Whatâ??s your product line look like? What services do you offer? How big (or little) is your staff? What benefits do you offer? How much vacation do you […]

Producing Trust

photo credit: audreyjm529 Last time (in the context of being trusted, and what a business must do to re-establish trust), I talked briefly about vendors who announce software years before they plan to ship it, including firms that never ship what they’ve announced and taken payment for. On occasion, early announcements are a legal requirement […]