Start the right things

photo credit: Marco Alioli aka Marcus 😀 A while back, a friend sent me a link to an old blog post called “30 things to stop doing to yourself“. It struck me that while the list was intended for application in your personal life, the list could also be applied to your business – with […]

Do you manage perception or reality?

This “Sorry” image is what you see on YouTube when you’re prevented from viewing a video because the uploader decided not to make their content available in your country. In this case, the video was a seven minute news clip from 1970. NINETEEN SEVENTY. I understand how allowing a viewer in another country to see […]

Loose lips raise communities

It’s Saturday morning, so the ritual of before-anyone-else-rises reading, writing and coffee is, as no one ever really says to anyone else, “on like Donkey Kong”. After closing out a couple of chapters and heading to the laptop to write, I happen to see a piece in the news about a local who is heading […]

Jobs – A personal loss

photo credit: Joel Bedford As I sit here and absorb the passing of Steve Jobs, a few things strike me. Many are aware that he co-founded, left, and then returned to lead Apple’s turnaround – transforming it into one of the most valuable businesses in the U.S. Many are aware of his attention to detail […]

A handshake and a thank you

photo credit: Abhisek Sarda Last week I was talking with a friend who was celebrating, or at the very least – remembering, the fact that a certain day this week marked the 10th year on the job at his employer’s business. 10 years. How many people do you know that have had the same job […]

What would happen if yours was perfect?

photo credit: ruurmo If your software business was â??perfectâ?, what would it look like? What do I mean? Here are a few ideas to get you startedâ?¦ Whatâ??s your product line look like? What services do you offer? How big (or little) is your staff? What benefits do you offer? How much vacation do you […]

Producing Trust

photo credit: audreyjm529 Last time (in the context of being trusted, and what a business must do to re-establish trust), I talked briefly about vendors who announce software years before they plan to ship it, including firms that never ship what they’ve announced and taken payment for. On occasion, early announcements are a legal requirement […]

It Starts With Trust

photo credit: Andrew Morrell Photography Earning, retaining and regaining the trust of your customers has been central to this blog from the beginning. We talk about a lot of different things that all come down to creating an atmosphere of trust with your clientele. That trust will build a relationship and that relationship, even if […]

Feedback and the Great Client

photo credit: Peter Gorges Feedback-wise… A great client is one who asks tough questions incessantly, almost always in a polite manner. A good client is one who asks tough questions regularly, sometimes politely. A bad customer is one who asks poor questions, regardless of how they ask them. Tough questions are your friend. Theyâ??re like […]

A business problem, not a water problem

Photo credit: Michael Hyatt When book publisher Michael Hyatt posted this image saying “When you read this at Panera, you know your city has a water problem”, it struck me as a business problem. Sure, the city might have a problem, but that shouldn’t be your customers’ problem. Every day, we must adapt to the […]