Operations problems

A good bit of what we discuss here relates to day-to-day operations. While a lot of operations probably seems simple and obvious, it’s the number one issue I see in companies. I suspect you’ve experienced, owned or worked at a company whose operations are a disorganized mess. Common problems shouldn’t be common at all, right? […]

Politics in the workplace

Politics and work – do they mix well? As political communication seems to approach something resembling “say nothing or go psycho“, politics can become tougher at work. I love intelligent conversations with people I don’t (and do) agree with. But finger poking, red-faced, screaming rants? I’m gone. I’d rather watch hot dogs being made. That […]

The Self-Managing Business

If you get enough email from “gurus” and you see enough Facebook ads, you will find yourself reading discussions about that unicorn of unicorns, the self-managing business. It sounds amazing. “You mean I’ll have the freedom to go skiing, hiking, or fishing and when I return, my business will better than it was when I […]

The scary thing about artificial intelligence

The phrase “artificial intelligence” might bring politicians to your mind’s eye, but today, we’re talking about the real thing. Maybe you own an Alexa (or five of them), but I’m guessing many of you don’t have one. As with most “new” technologies, you’ve probably seen a number of articles that seem bent on inspiring fear […]

Ever asked WHY you’ve always done it that way?

In the programming world, there’s a term called “technical debt”. Technical debt is refers to work created by existing systems, processes and methods. You might call it maintenance, upkeep, re-work, refactoring, re-design, etc. The term “technical debt” is typically used when discussing programming, but as a friend reminded me a week or so ago – […]

The one thing you dare not automate

The personal touch your clients appreciated when you were small can get lost in the chaos of growth. It eventually feels like tedious, recurring, mind-numbing work. That’s when someone like me suggests that you automate it. Just don’t automate the wrong things. Why automate? Automation outside of manufacturing environments is mostly about doing tedious things […]

When problem solving, look for simple solutions

Problem solving discussions on news broadcasts, in newspaper op-eds, on social media, and in political speeches have a consistent thread: “We can fix it by changing (one thing).” Most problems are not particularly simple. Societal and economic problems are incredibly complex, even in a small community. Winning a game of chess against Bobby Fischer or IBM’s […]