Operations problems

A good bit of what we discuss here relates to day-to-day operations. While a lot of operations probably seems simple and obvious, it’s the number one issue I see in companies. I suspect you’ve experienced, owned or worked at a company whose operations are a disorganized mess. Common problems shouldn’t be common at all, right? […]

Strategic notepad: Small Business Saturday

The Black Friday, Small Business Saturday and Cyber Monday rushes are over. If things are going as planned, your sales are on target with no signs of missing your revenue budget for the holiday season. Unless things are going poorly, you might not have started thinking about what you’ll do differently next year – yet […]

Save your bacon: Backup your stuff

Today was yet another one of those days that come far too often. A day when someone tells me their computer crashed and they have no backups. For months. This isn’t a computer at home that’s used for email, Facebook and maybe an occasional game. This computer is used to manage their customers’ technical data and […]

If I owned a fitness center

photo credit: sarahsampsel In the process of elliptical-ing across some wide open (virtual) spaces recently, I thought to myself, “What would I change if I owned this place?” I might warm up the pool a couple of degrees, but that really isn’t the kind of change I meant. The things that came to mind were […]

How do you welcome them?

photo credit: Î?λενα Î?αγαρία We’ve all been there. You mosey (at least I do) into a doctor’s office for the first time and the experience is practically identical to almost every other first visit to almost every other doctor’s office. You get handed a clipboard of paper forms to fill out, as if they don’t […]

I am a slacker. Are you?

photo credit: striatic Yes, me.  I am a slacker. I admit it. A year ago, I was planning to release my first book, “Business is Personal”. You probably don’t remember me doing a launch promotion on it. That’s cuz I didn’t launch it. As you might suspect, stuff happened and pushed it out of my […]

Operations and Details: Why you need a passion for crossing the T and dotting the I

One of the very few troubling things about living in a small town or a rural area is that sometimes, not all that often, but sometimes (yeah, I repeat myself), you find yourself “forced” to use a vendor that drives you crazy. Because of what appears to be a lack of passion about operations and […]