Your customer’s pet peeve

photo credit: William A. Franklin This post discusses one of them: http://totusmel.blogspot.com/2009/07/communicate.html Inconsistency is a good one, but…yours might be different. I don’t mean your pet peeve, I mean that thing your business does to irritate your customers. Or those things. Multiple annoyances. How often do you irritate a customer? Daily. Hourly. Every other minute. […]

Pet peeves and your business’ addiction to crack

photo credit: MoToMo Who hasn’t either had a plumber hanging out of their sink, or heard about one? You know the stereotype. Some guy’s rear end is hanging out from under your sink, his pants are not quite the right size, and “too much information” is pointed right at you. It’s like looking at a […]