When problem solving, look for simple solutions

Problem solving discussions on news broadcasts, in newspaper op-eds, on social media, and in political speeches have a consistent thread: “We can fix it by changing (one thing).” Most problems are not particularly simple. Societal and economic problems are incredibly complex, even in a small community. Winning a game of chess against Bobby Fischer or IBM’s […]

Do your clients need a faster horse?

Back in the last century, Henry Ford is famous for saying “You can have any color Ford you want as long as it’s black.” Today, Ford Motor Company has a different thought process, but that isn’t all that Henry said. He also said this: If I’d have asked my customers what they wanted, they would […]

Find and fight the fire before the customer does

In a recent email to senior Microsoft staff, Bill Gates had rather unflattering comments about a pre-release download and install process for Windows Moviemaker. Every one of us can relate, right? As for the message, Gates smiled and said, “There’s not a day that I don’t send a piece of e-mail … like that piece […]