What makes your customers safe?

We have attorneys, insurance, OSHA, safety regulations, procedures, safety gear, training, etc to help us protect our business, while keeping our staff members & customers safe. We know that in some markets, someone still might get hurt despite all our preparation, training, safety equipment, etc. If you run a hotel with a pool, offer zip […]

Why your growing company needs to work slower

You might have seen last week’s discussion of automating administrivia and clerical work¬†simply as a systemization of the E-Myth. That’s fair, but remember that the goal was to reduce cognitive load on focus workers. We didn’t eliminate ALL administrivia and clerical work – and you can’t. Discussions on scaling a growing company rarely cover the […]

Not on my watch!

Most everyone I’ve talked to who really cares about their work has that one thing that brings meaning, context and (as my kids used to say) “give-a-care” to the work they do. You might have heard it described as “Not on my watch”, a reference to pulling¬†watch duty on naval ships. The best way I’ve […]

Tweaks that touch the bottom line

photo credit: i t z h a r Yesterday, we talked about a little tiny, totally-free thing that you could do to ensure that someone comes back to your business on a day that you can’t serve them. As you might guess, there are a bunch of these little things. They range from how you […]