If your entire staff turned over today, would anyone notice?

[audio:http://www.rescuemarketing.com/podcast/StaffTurnover.mp3] photo credit: llamnudds And would they care? If a long time customer (2 years, 5 years, 25 years, whatever) walked into your business today and all your staff was different from their last visit, would they notice the change? Why do I ask? Engagement. Relationship. Stickiness. IE: Buzzwords that answer the question: “Why the […]

Why your staff wants more profitable work to do

Consider the profitability of the work being done by each member of your staff. Are they making your business more profitable? Or are they doing non-critical work that a computer or service could do? Why not automate those often lame-but-necessary tasks? Why? Because you arenĂ¢??t getting it all done otherwise. Want proof? Call a vendor […]