How fast can your business go?

Is your business ready to face a no-huddle offense? In case you aren’t a football fan, here’s a quick summary of differences between “regular” and “no-huddle” offenses: A regular offense has 25-30 seconds (depending on the league) to “read” signals (instructions) from coaches on the sideline, swap players in and out from the bench (if […]

How to build a follow up system

Last time, we discussed why it’s important to consistently follow up with your clients. Consistency requires a system to manage the process, track the follow ups and remind you when they need to be done. Without a system, daily challenges can take over your day. Result: follow ups are forgotten. After I posted, @BeckyMcCray suggested that I […]

A simple, high value tactic many miss

When people know that you help small businesses and you’ve had a newspaper column since 2007, everyone who has a bad (or even mildly annoying) experience at a business wants to tell you about their latest adventure in commerce. Sometimes I hear about situations that really aren’t the fault of the business. Other times, the […]

Your systems should focus on your clients

Do your systems serve your internal customers or all of them? By internal customers, I mean your accounting department, the staff on the shipping dock, customer service representatives, sales people and so on. Systems that serve your internal customers do things such as accept, validate and record orders, track commissions, automate shipment notifications, manage inventory and […]

How to create good surprises? Baby steps.

Recently, a couple of real estate transactions provoked me to write about surprises. In that piece, surprises were not a good thing. Yet sometimes, surprises are exactly what you want to deliver. So how do you decide which surprises are good and which aren’t? You need to find a difference to choose a good one – […]

Starting A New Business: Part 5 – Infrastructure

photo credit: kevin dooley Infrastructure is one of those things you don’t necessarily think about as a new business owner. Thing is, strong infrastructure often turns out to be the competitive edge that no one (other than you) notices. Your clientele notices “stuff”: You’re always on top of things and that you rarely, if ever, […]

If there’s no thermometer, does that mean there’s no fever?

photo credit: René Ehrhardt Many people have had their mom, a grandma or someone put their hand on your forehead to detect a fever. Despite “Doctor Mom” having no digital measuring device in her hand, she can still tell if you’re running a fever. Maybe she can’t say that the fever is 102.372 Fahrenheit, but […]

Are you missing the point of automation?

Last week I received a phone call from SendOutCards, whose service sends personalized postcards and greeting cards â?? with pictures if you like â?? simply by pounding on their website for a moment. First of all, kudos to them. They were just calling to see if I was getting what I needed out of the […]

MobileMe becomes ImmobileMe

Call me old fashioned, but when someone says they’re gonna host all of my email somewhere else and Im just supposed to trust them and not keep a copy here where I can protect it, I think I’ll pass. Doesn’t matter to me if it’s Google, Apple’s MobileMe, Amazon S3 or whoever. All of them […]