The value of follow up

Previously, we’ve talked about how my old software company did every-30-day follow ups with clients and why it was so valuable. If nothing else, it made up for things that we maybe didn’t do so well. When I have conversations with business owners about following up, it often comes up that these things are a […]

Doing one thing really well

Anyone who has ever driven or owned a Honda vehicle knows one thing that is consistent about them. They make a tight, efficient vehicle that lasts a long time, and costs little to drive day to day. They started doing this when gas was under $1.00 a gallon, long before it was fashionable, much less […]

Denying service to Tiger Woods

Denial of Service (DOS) attacks occur when slimy types hit a web server with thousands (millions, whatever) of requests for access all at the same time. Their goal is to bring a website down under the unanticipated workload. A common strategy is to focus these thousands/millions of requests on a website all at once during […]

Operations and Details: Why you need a passion for crossing the T and dotting the I

One of the very few troubling things about living in a small town or a rural area is that sometimes, not all that often, but sometimes (yeah, I repeat myself), you find yourself “forced” to use a vendor that drives you crazy. Because of what appears to be a lack of passion about operations and […]

Making it easier – isn’t that what your clients really want?

photo credit: xiaming Yesterday, we talked about making it easier for your clients to do – whatever it is that you make them do, hopefully not making them do it at all. But what about making it easier to do the things that you can’t eliminate? One example is making it easier to reorder from […]