WAYMISH- Why are you making it so hard….for me to give you my money?
Primarily, its a litany of lessons and war stories about ridiculous actions that companies take in their eternal effort to tick you off, run you off, or just make you want to go into competition against them because theyre so incompetent. There’s more to it than that, but believe me, when youre done, youll recall a list of your own WAYMISHs.
11 dogears, deserves more. The whole thing should be read by anyone in sales or service position, or by someone who manages sales/service people, and the CEO/owner, of course.