This post discusses one of them: http://totusmel.blogspot.com/2009/07/communicate.html
Inconsistency is a good one, but…yours might be different.
I don’t mean your pet peeve, I mean that thing your business does to irritate your customers. Or those things. Multiple annoyances.
How often do you irritate a customer?
Daily. Hourly. Every other minute. Right now?
How many customers a day do you manage to tick off or at least mildly annoy?
What the heck are you thinking?
There’s a top secret, super-duper method for solving this problem. It takes years to gain the expertise to pull this off…or not.
The secret? Ask them.
They’ll be more than happy to tell you.