Categories
attitude Business culture Competition Customer relationships Customer service Management Restaurants service Small Business Starbucks

What makes you shine like a Ferrari?

Imagine getting laid off at 63 years of age simply because you’re old.

Now they won’t tell you that because you could sue them for that. Instead, they lay you off because another (ie: younger) employee doesn’t have to make as much.

Like a kick in the gut, you’d think.

But not for this guy. Despite health issues, a divorce, a failed consulting firm and getting fired simply because he (wink, wink) made too much, Michael Gates Gill proudly says he can make a toilet shine like a Ferrari.

He says “Starbucks saved my life“, but I think he’s wrong. 

More on that in a minute. 

More than ever, service matters

Some businesses offer great service. Some do not.

More often than not, the difference is in the attitude of the person behind the counter. They do what no one else will do (much less try) – just like the dog in the photo. 

In Mr. Gill’s case, the right attitude is really what saved his life – the attitude of both his and those of the people he works with. 

I’ll bet it comes across the counter at his shop. In fact, I’ll bet it impacts the attitude of many of his clientele and causes people to want him to wait on them rather than someone else.

Do you have anyone like that?

Categories
attitude Blogging Customer relationships customer retention Internet marketing Marketing Media Small Business Social Media Strategy Web 2.0

If you don’t provide value, little else matters.

3 times
Creative Commons License photo credit: rick

What if you threw a party and no one came?

Perhaps more accurately, what if you threw a party and 500,000+ people showed up – and then left within moments of arriving?

Fake Steve Jobs knows how that feels, or something like it. In his case, 500,000+ people came to his website and spent $1039 between them.

In a month. A little disheartening, wouldn’t you think?

To his credit, when he heard that Steve had health problems, he decided to stop blogging as Fake Steve Jobs.

The timing apparently couldn’t have been better, at least for Fake Steve. He hung up his keyboard earlier this week, lamenting that people  just can’t make any money by blogging. 

His blog poked fun at plenty of things and had a good time – but it was missing one important thing for a blog intended to replace his day job.

Value. 

And that’s the reason why he couldn’t make a good income from it. Blogging isn’t a spectator sport. It isn’t something to do just so you can occasionally vent. 

Blogging for small business owners is about providing value to your prospects and your clientele. It doesn’t necessarily relate directly to the bottom line in one step. There are plenty of reasons to bring people to your blog and provide value to them. 

What happens next is kinda important.

Fake Steve Jobs doesn’t appear to understand that, or at least, started something without really planning it with a mind for turning it into a substantial income stream.  That’s ok.

The world needs humor, parody and so forth these days – or any days for that matter. Whether people willing to pay for it or not is another story – and that should be part of a blogging strategy from the gitgo. 

Still, if you plan to use your blog as a way to promote your business, or simply as an income stream, don’t ever let yourself forget to provide value for your readers. 

The real Steve Jobs gets that. So should you.

Categories
attitude Improvement Leadership Motivation Small Business Strategy

George Bailey and Darwin on the economy

A portrait of a monkey
Creative Commons License photo credit: s-a-m

Jeane Vogel is an artist in St. Louis, a non-profit consultant and a long-time friend. Oh and now, a guest poster here at Business is Personal. 

A few days ago, she wrote this gem entitled “George Bailey, meet Darwin“. 

If you read only one thing this weekend, make it be this.