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Customer relationships customer retention

Remember the feeling

Lots of folks out there are concerned about their customers. Some… for the first time in years, having taken them for granted for a while – perhaps from day one. If your behavior toward clients has noticeably changed in the last month, ask yourself why. How does it feel to find yourself scrambling to keep those clients?

Remember the feeling.

Do you get the idea that everyone knows you’re trying to save yourself? Have you experienced difficulty gaining their trust? Do they believe you’re really thinking about them for them? If that hurts, or if it bothers you…

Remember the feeling.

The next time something like this happens, will you have to rethink how you care for your customers, or will you already be in the right place with your clientele?

Remember the feeling.

Likewise, if you’ve noticed that your vendors are acting different… If they seem interested in your concerns in ways you haven’t seen in a while…

Remember the feeling.

When the phone rings and you see a name on the caller ID, do you mute them or roll your eyes? Consider whether your customers feel the same way about you.

Remember the feeling…

Even if you don’t, they will.

Photo by Atlas Green on Unsplash