How much money do you waste by making your staff wait for computers?
For slow networks?
For slow internet?
For slow computers?
How hard do you make it for them to get their work done?
How many times has a hotel desk clerk apologized to you at check in time because their computer was not behaving, was slow, or was down? I don’t travel all that much, but I hear this fairly often.
How many times do you get similar messages from retail employees, or from customer service reps that you’re on the phone with?
Regularly, for me.
Is your staff’s productivity hamstrung like this? What impression does a recurring “I’m sorry, my computer is slow, thanks for your patience” message leave with your clients?
I love companies like this – when they’re competition for my clients. Don’t be one of them.