If you don’t own a restaurant, the temptation might be to turn the page and blow past part one of the NY Times’ “100 things restaurant staffers should never do” story.
Or maybe you’d read it like a diner, thinking “Yeah, #2, 13 and 34 really annoy me”.
Don’t waste it like that.
The list is all about whatever *you* do, no matter what that is.
I guarantee that your oil change store, dry cleaning store, clothing store, bar, coffee shop, software business or consulting firm can adapt most of these for your business.
You don’t have to agree with all fifty. For example, I *prefer* to know the waiter’s name. It’s more… personal. But you knew I’d say that.