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The Intersection of Policy and Customer Service

Joel Spolsky is a household name to most people in the software business.

He’s been blogging for years about Microsoft, customer service, the software business and even how to build out an office in New York City. Not long ago, he started blogging for Inc. Magazine.

Today, he’s our guest poster and talks about something we spoke of yesterday: The intersection between policies and customer service.

Enjoy. I’m over in Fort Benton Montana covering the State swim meet.