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Your customer’s pet peeve

This post discusses one of them: http://totusmel.blogspot.com/2009/07/communicate.html

Inconsistency is a good one, but…yours might be different.

I don’t mean your pet peeve, I mean that thing your business does to irritate your customers. Or those things. Multiple annoyances.

How often do you irritate a customer?

Daily. Hourly. Every other minute. Right now?

How many customers a day do you manage to tick off or at least mildly annoy?

What the heck are you thinking?

There’s a top secret, super-duper method for solving this problem. It takes years to gain the expertise to pull this off…or not.

The secret? Ask them.

They’ll be more than happy to tell you.